This is where you’ll find information about our legal policies and how they apply to you. The documents linked below collectively form our standard terms of use (the “Terms”). It’s important that you make yourself aware of these Terms and agree to them before using any of our websites, products, or services.
These supplementary terms and conditions, which may change from time to time, apply to all clients whose
accounts are registered with Dolexcoin Investments (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm,
Birkirkara BKR 9033, Malta, which is licensed in Malta and regulated by the Malta Financial Services Authority,
Triq l-Imdina, Zone 1, Central Business District, Birkirkara CBD 1010, Malta, under the Investments Services Act
to provide investment services in the European Union.
If there are any inconsistencies or deviations between these supplementary terms and conditions and the rest of
the documents on our Terms and conditions page, these supplementary terms and conditions shall prevail. If any
material changes to any of these terms and conditions are made, you will be notified and will be afforded the
opportunity to either accept or reject the new terms and conditions.
We have the duty to disclose all the circumstances that are material to the products or services that we provide to
our clients before and during the provision of such product and/or service. We are obliged to do so in accordance
with our licensed activities.
In providing these services, Dolexcoin Investments (Europe) Limited is bound by the Act, any applicable regulations,
by-laws, licence conditions, guidelines, exchange requirements, and other provisions or market practices.
If you would like to file a complaint about our service, you can send the details related to your complaint to us at support@dolexcoin.com. We will investigate your enquiry and send you a final response within 15 days from the date on which the complaint is received.
Segregation of clients’ monies
We may hold your monies in a “client’s bank account” opened with various credit institutions (“the credit
institution”). We have adequate arrangements in place for handling, recording, accounting,
identification, segregation, and control of your monies and their safe custody. Such monies shall at all
times be separate and distinct from the monies pertaining to the Deriv company. You agree that we shall
not be liable for any losses, costs, expenses, damages, or liabilities or prejudice arising from the acts of
omissions from the credit institution or as a result of the insolvency of a credit institution, to the extent
that we have exercised reasonable care in the selection of the credit institution.
Investor Compensation Scheme
If an investment firm that is licensed by the MFSA fails, the Investor Compensation Scheme is a rescue
fund that offers conditional compensation to that firms’ clients. We are a member of the Investor
Compensation Scheme for the benefit of clients of Maltese investment firms. The maximum amount of
compensation is the lesser of 90% of all claims or up to €20,000. Please note that if you have multiple
accounts, you will still only be covered up to an aggregate level of €20,000.
Usage of clients’ monies
We may use your money for the purpose of meeting obligations that we have incurred in connection with
the margining, adjusting, or settling of your dealings in derivatives.
When you register for a real account, you are required to provide proof of identity (POI) to verify your age and
proof of address (POA) to authenticate your account. We will also require you to complete a financial assessment
and provide information on your trading knowledge and experience.
We conduct appropriateness tests to determine if a product or service matches your level of trading skill and risk
awareness based on the information that you have given us. If the tests establish that you do not have the
required experience and risk awareness for the investment in question, you will be informed of the fact on our
website. Similarly, if we cannot get enough information to determine if your expertise is sufficient for a type of
trade, you will be informed of this fact when you visit our website.